Avalon Dispatch Services

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FAQ

At Avalon Dispatch, we welcome your questions. It’s part of our commitment to excellence in customer care and our dedication to honesty and transparency.

Feel free to contact us, or see if your question is one we are frequently asked.

 

At Avalon Dispatch Service, we simplify your operations so you can focus on earning more. Many owner-operators enter the trucking business to drive and make money but end up overwhelmed by paperwork, regulatory requirements, and negotiations—tasks that take time away from what truly generates income. By handling all the business support activities you’d rather not manage, Avalon Dispatch ensures your operations run smoothly and efficiently, allowing you to take on more loads. Additionally, we work diligently to negotiate the best rates for your loads, helping you maximize your earnings and put more money in your pocket.

 

Surprisingly, no. Recruiting skilled and competent talent requires a rigorous process that demands both time and, often, money if you’re using headhunters. Even after finding the right candidates, you’ll need to provide office space, which adds another expense, and sometimes additional training is necessary. Many of our clients have found that hiring Avalon Dispatch is more cost-effective than maintaining a full-time dispatcher. Our industry expertise, extensive network, and experience make us exceptionally effective at what we do.

No, you don’t have to commit long-term. At Avalon Dispatch, we operate on a month-to-month basis because we believe in earning your business with our performance. If you’re not satisfied, neither are we, so we’ll work diligently to meet your needs. We also value your freedom to choose your service provider, which is why we ensure you have the flexibility to work with us on your terms.

Getting started with Avalon Dispatch is simple and streamlined, thanks to our online document submission process.

  1. Sign the Dispatch Carrier Agreement: Start by signing our Dispatch Carrier Agreement, which outlines our mutual responsibilities and ensures protection for both parties. This is not a long-term commitment—our services are month-to-month, and there are no penalties for discontinuing our service.

  2. Provide Insurance Information: You’ll need to provide insurance that lists Avalon Dispatch as the certificate holder. This is standard practice in the industry for shippers, dispatchers, and brokers, allowing us to act on your behalf. Ensure your insurance includes both liability and cargo coverage.

  3. Submit the Carrier Set-Up Package: We require a completed Carrier Set-Up Package, including references for the shippers and brokers we work with, as well as your MC Permit and signed W9 form.

  4. Provide Driver CDL Copies: For our records and to ensure compliance with safety and regulatory requirements, please provide a copy of the CDL for each driver we will be dispatching.

We work with owners/operators working under their own MC authorities — but also with carriers with company drivers.
No. Unless you have specifically instructed your insurance agent to process the certificate requests made by “the insured only” — you — we work with your insurance agent to get the insurance certificates with the certificate holder information.[ Original source: https://logitydispatch.com/faq/ ]
Absolutely. We love helping truck drivers and carriers in all stages of their careers. What we look for are keen, hardworking drivers, period. Realistically, if you are a new carrier, it may initially be harder for us to find you the best loads because most shippers and brokers prefer carriers with MC authorities more than six months to a year old. However, you can rest assured that Logity Dispatch will give it our all so you can make better money in your first year. Once you hit the one year milestone, access to better rates and loads will be even easier.[ Original source: https://logitydispatch.com/faq/ ]

clients who might only need help with specific areas, such as documentation and paperwork. At Avalon Dispatch, we believe in providing the flexibility for you to choose the services that best suit your needs. After all, you know your business better than anyone else.

If you have any additional questions or need further assistance, please don’t hesitate to reach out. We look forward to supporting your trucking business and helping it thrive.

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